What is your return policy?
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What do I need to do when I want to return my glasses?
To return your product, first send an email to firstname.lastname@example.org with your order number and request. After confirmation from us, you can send your product to the address provided.
What do I need to do when I want to exchange my glasses?
If your glasses are defective or damaged and within 14 days of receipt we can exchange them for the same glasses, if available. First send us an email at email@example.com and after confirmation from us you can send the glasses to the address provided. We will email you a pre-paid return mailing slip to tape to the box and drop at any USPS location. We ask that you keep the original shipping box. You are responsible for sending in the exchange and fees associated.
Please contact us at firstname.lastname@example.org